We make precision tools for machinists who expect things to work. If
something goes wrong, we want to sort it out quickly and fairly. This
policy covers returns and warranty for products purchased directly from tigerjaws.com.au. 

 

Returns 

We make professional CNC workholding tools that, by their nature, need to be installed and used before you can properly evaluate them. We don’t offer a change-of-mind return policy. 

If you need to return a product, please contact us first at info@tigerjaws.com.au before sending anything back. We’ll confirm whether a return is applicable and give you a return authorisation number. 

What we accept returns for 

• Products that are faulty or defective on arrival 
• Products that don’t match their published specification 
• Incorrect items sent in error 

How returns work 

• Contact us within 30 days of receiving your order at info@tigerjaws.com.au 
• We’ll assess your situation and issue a return authorisation if applicable 
• Return freight to us is at the purchaser’s expense, except where we confirm a manufacturing defect or we sent the wrong item 
• Once we receive and inspect the product, we’ll arrange a repair, replacement, or refund at our discretion 

 

Products must be returned in a condition that allows fair assessment. We’ll let you know what we find. 

 

12-Month Manufacturer’s Warranty 

Tiger Jaws warrants
its Chameleon Clamps (CCSK) and associated accessories to be free from
defects in materials and workmanship for a period of 12 months from the
date of purchase by the original buyer. 

This warranty is not transferable. It applies to the original purchaser only. 

Where a valid warranty claim is accepted, Tiger Jaws will, at its discretion: 

• repair the product 
• replace the product or provide an equivalent 
• issue a refund of the purchase price 

 

What this warranty covers 

• Manufacturing defects in materials or workmanship 
• Structural failure of components under normal operating conditions 
• Products that do not conform to their published technical specifications at the time of delivery 

 

What this warranty does not cover 

• Normal wear and tear, including jaw face wear from regular clamping use 
• Incorrect installation, setup, or operation outside our published guidelines 
• Use with machines, tooling, or workpieces for which the product is not designed or specified 
• Modification, disassembly, or repair by any party other than Tiger Jaws 
• Damage from impact, misuse, negligence, or improper storage 
• Use of non-genuine parts or accessories not supplied by Tiger Jaws 
• Corrosion, contamination, or chemical exposure inconsistent with a standard workshop environment 
• Products used beyond their rated capacity or specification 

 

If it’s genuinely unclear what caused a failure, we’ll give you the benefit of the doubt. When in doubt, reach out before assuming you’re not covered. 

How to make a warranty claim 

Email us at info@tigerjaws.com.au with the following: 

• Proof of purchase (order number or invoice) 
• A description of the defect or issue 
• Clear photos or video showing the problem 
• The serial or batch number of the product, if visible 

 

We’ll assess every claim within 10 business days of receiving all required information and let you know our determination in writing. 

If a warranty claim is accepted: we’ll cover the cost of the replacement or repaired product sent back to you.  

If a claim is not covered under warranty, we’ll explain why in writing. We may be able to offer a paid repair or replacement option. 

 

 

Your Rights Under Australian Consumer Law 

This
warranty gives you specific rights and benefits in addition to those
you already have under Australian law. It does not replace or limit
those rights. 

Our
goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major
failure and compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have goods repaired or
replaced if they fail to be of acceptable quality and the failure does
not amount to a major failure. 

If you have questions about your consumer rights, visit accc.gov.au or contact the ACCC on 1300 302 502. 

 

 

International Customers 

Tiger Jaws ships to customers in the United Kingdom, United States, European Union, South Korea, and other markets. If you purchased from tigerjaws.com.au and are located outside Australia, you may have additional rights and remedies under the consumer protection laws of your own country. 

We will always try to resolve issues fairly regardless of where you are. If you’re unsure of your rights, we recommend checking with your local consumer protection authority. 

 

 

Contact 

Tiger Jaws by Sorensen Engineering Pty Ltd 

43 Orchard Road, Brookvale NSW 2100, Australia 

Email: info@tigerjaws.com.au 

Web: tigerjaws.com.au 

Phone: +61 2 9938 6043